Impact Investing & ESG: Combining Strategies to Achieve Greater Impact

By Jessica Droste Yagan and Priya Parrish

Impact investors build their investment strategies with an outcome in mind. They seek to invest in ways that measurably address specific problems in the world, such as increasing access to clean water or creating jobs in a specific neighborhood. We categorize the various ways that impact investors can intentionally create impact through the 5 P Framework. Impact Engine’s strategy focuses on the “Product” P by investing in companies whose products improve education, health, economic empowerment, or environmental sustainability. We believe that investing in product-based impact is one of the strongest ways to create alignment between scaling impact and revenues.

One of the other Ps in the 5 Ps Framework is “Process,” through which an impact investor may very specifically target and facilitate improvements in the management practices of its portfolio, such as reducing carbon or improving employee wellness. To truly be considered impact investing, these strategies should include active involvement with the business through the board of directors, a control investment, or other ways of directly influencing strategic decisions.

Related to “Process” impact investing, but at the passive end of the spectrum, is environmental-social-governance (ESG) investing, which is quickly becoming a ubiquitous strategy for investors who are thorough about managing risks and seeking opportunities to generate alpha. ESG investors understand that companies providing exemplary working conditions or minimizing the environmental impact from operations may both contribute positively to society and also improve financial returns. Typically, they build ESG data into their investment models much like any other financially-relevant data in order to build portfolios focused on these companies.

Although impact investing and ESG investing are different strategies which have developed as different industries, we believe that, at their best, each incorporates the other. A great ESG strategy will take into account the impacts of the products that are being sold. For example, MSCI ESG Fund Ratings include the weighted average of each portfolio company’s percent of revenue generated from goods and services with a positive impact on society and the environment. Likewise, an effective impact investing strategy will take into account that a business’s impacts will go well beyond its product, especially as it scales. Principle 5 of the Operating Principles for Impact Management from the IFC specifically calls out this opportunity.

In line with our goal of continuous improvement, we have recently revisited and formalized our thinking on integrating ESG into our decision-making and portfolio management processes. Materiality is a key driver in how and when we consider ESG factors. Because materiality will evolve over the lifecycle of a company, we accordingly focus on different ESG factors and with different levels of scrutiny as a company matures. Because we manage both early-stage venture capital and later stage private equity strategies, we are in a unique position to see this evolution over time.

In our venture strategy, we have always focused on a few components of ESG in our due diligence and portfolio management. Specifically, we note the diversity of the management team and board of directors as a risk or strength, we aim to ensure that customer security and privacy are addressed from the beginning, and that ethical practices and strong governance are in place. The venture strategy has not focused on the environmental impacts of our companies (outside of their products, if relevant) because we invest in early-stage software companies, and their environmental impact tends to be much less material than other factors.

More recently, we launched a private equity strategy that focuses on more mature companies across multiple business models (i.e. not exclusively software). This strategy also focuses on product-based impact, yet we see an increased need to assess ESG management in middle market companies due to the increased materiality of many factors on multiple stakeholders. For example, middle market companies often employ several hundred employees and have a more complex operational footprint and supply chain. For these companies, mismanaging ESG factors across business operations may offset the positive impact driven by its products, and the financial materiality of mismanagement is also more significant. Whereas the venture team will bring ESG issues up as needed and more informally, the PE team needs to be more formal and comprehensive in its evaluation.

In developing the PE strategy’s approach to ESG, our goal was to create value for our portfolio companies by identifying ESG risks and opportunities during the diligence process and sharing it with management teams. We then evaluate management’s ability and willingness to make these improvements and seek to actively work with them on these initiatives throughout the investment period. We feel this process can be beneficial to the company akin to the traditional private equity “value creation” process. What guides our investment decisions, from an impact perspective, remains a thesis about how the company’s products or services will drive impact along the dimensions of effectiveness, accessibility, and scale, yet we believe our ESG management process helps ensure total net impact of the company is positive.

We recently developed an ESG management tool for our portfolio companies to help achieve our goals, and will be using it and learning from it in the coming months. ESG practitioners have also developed many frameworks for assessment that can serve as valuable resources for impact investors. We incorporated some of the best practices from the ESG industry while making adjustments for our firm’s objectives and focus on product-based impact business strategies:

  • SASB’s materiality map is a useful guide to identify the ESG factors that are most financially material to a business, yet we’ve found it valuable to apply our own additional view of what is material for each portfolio company. We also believe that certain factors, such as Employee Engagement, Diversity & Inclusion, are material to all companies.

  • Sustainalytics, an ESG Ratings provider for public companies, utilizes a two-dimensional framework that measures a company’s exposure to material ESG risks and how well a company is managing those risks. This aligns with our objective of helping companies manage ESG risks, but we added a third dimension — manageability. This helps us avoid businesses with material risks that cannot be managed or have unrealistic expectations of management’s ESG performance.

  • Finally, B Lab’s Impact Assessment is a comprehensive set of questions that helps to assess a company’s policies and practices in relation to workers, community, customers, the environment, and governance. While not all questions are relevant and material to each portfolio company, we’ve found it useful to think through the applicability for each investment and value the inclusion of all stakeholders in their questionnaire.

At Impact Engine, we are committed to continuously improving our process to generate better financial and social outcomes for society, our companies, and our investors. The fields of impact and ESG investing are rapidly changing, and we’re excited to adopt new tools as they emerge and learn from our and others’ experience.


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Insight+Regroup: Why We Invested

By Catherine Lien and Priya Parrish

In the United States, 51% of counties do not have a psychiatrist and 37% do not have a psychologist. Meanwhile, ~20% of the U.S. population suffers from a mental health condition at any single time (Association of American Medical Colleges). With similar rates of mental health illnesses and substance abuse across urban and rural populations, there is a need for mental health care nationwide.

Solution

As a combined company, Insight+Regroup is the largest and most comprehensive telepsychiatry service provider in the U.S., connecting behavioral health providers to patients and eliminating barriers of geography by providing virtual telehealth services. Insight+Regroup has the unique capability of providing services both on an on-demand basis for emergency cases or scheduled basis for more chronic issues. The combined company serves over 250 different facilities across 35 states and employs a provider base with hundreds of clinicians including Psychiatrists, Psychologists, Licensed Clinical Social Workers, and Advance Practice Nurses.

Why We Invested

In December 2019, we invested in InSight+Regroup at it represents a compelling opportunity to (i) improve outcomes for patients with mental/behavioral health issues, (ii) reduce the cost of care for patients with comorbidity (chronic disease + mental or behavioral health condition), and (iii) decrease the negative effects of mental/behavioral health issues such as homelessness and violence. Due to its breadth of telepsychiatry solutions, Insight+Regroup is well-positioned to capitalize on a large and growing market ($40bn global market size, with 25% CAGR since 2014) with favorable industry tailwinds due to rising mental health awareness, increasing government support, and advances in communications technology.

Impact

Research from the Association of American Medical Colleges concludes that “The United States is suffering from a dramatic shortage of psychiatrists and other mental health providers. And the shortfall is particularly dire in rural regions, many urban neighborhoods, and community mental health centers that often treat the most severe mental illnesses”. Insight+Regroup’s platform helps address the shortage and mental health professionals by offering access regardless of location. As of 1H 2019, most of the combined company’s billable patient hours took place in provider shortage areas defined as correctional facilities, critical access hospitals, outpatient/behavioral clinics, and Native American organizations.


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Where to Look for Impact Jobs in 2020

By Elise O’Malley

In 2017, we shared “Looking for Jobs with Impact?” as a response to the growing interest in impact investing and social impact careers. Since then, the impact investing industry has continued to expand, even in the face of COVID-19. Impact investing now takes place through fund managers, family offices, NGOs, foundations, banks, religious organizations, and more. Outside of investing, impact-oriented jobs are available at impact investors’ portfolio companies and other for-profit businesses, particularly as leaders are motivated by COVID-19 to strengthen their corporate sustainability programs.

Below is an updated list of resources that our team has collected over the years, and that we feel are helpful for anyone looking to pursue a career in impact investing or within the larger impact sector.

Impact Investing:

  • The Global Impact Investing Network (GIIN) has an online Career Center that houses international job postings from members of the GIIN Investors’ Council and other industry leaders.

  • Impact Engine is a member of Impact Capital Managers (ICM), a network of 52 private fund managers representing over $11B in capital. ICM’s job board features roles posted by its members, located in the US and Canada.

  • ImpactAlpha is our team’s go-to publication for all impact investing-related news. While the platform requires a paid subscription, its curation of job postings alongside its exclusive content is a cost worth considering.

  • Opportunity Finance, the national association of community development financial institutions (CDFIs), offers an Industry Job Bank showcasing roles in the opportunity finance field.

Social Entrepreneurship:

  • Impact Engine’s job board features current openings across our portfolio companies. All positions entail having a positive impact within at least one of our impact sectors: economic empowerment, education, environmental sustainability, and health.

  • The Aspen Network of Development Entrepreneurs (ANDE), an organization focused on moving forward entrepreneurship in emerging markets, shares job postings from ANDE members and their portfolio companies.

  • NextBillion, which is supported by the University of Michigan’s William Davidson Institute, is a forum for discussions about the ways in which for-profit businesses can address poverty. Its job board includes positions related to supporting social entrepreneurs.

Corporate Social Responsibility:

  • Business for Social Responsibility (BSR), a sustainability consulting nonprofit, has a job board that showcases postings from its 250 member companies.

  • B Corps are for-profit businesses that have completed a rigorous certification process to verify their social and environmental performance, among many other metrics. The B Work page houses open positions available at the 2,500+ certified B Corps across the world.

  • Net Impact’s global network of 400+ chapters brings together the social impact community through its many programs and events. Its extensive job board includes postings from a variety of for-profit and nonprofit impact organizations.

  • Reconsidered offers a curated job board and newsletter highlighting social impact, sustainability and CSR-related roles, both domestic and abroad.

You may also want to consider subscribing to the following newsletters, as they offer the latest trends and initiatives within impact investing and social impact:

  • Impact Engine’s monthly newsletter features original content pieces about impact investing and social entrepreneurship.

  • Mission Throttle, an advisory firm for mission-driven organizations, publishes a newsletter showcasing impact investing and general social impact news.

  • SOCAP’s newsletter shares opportunities and developments within the social capital community.

  • Breaking Good by the Case Foundation is a weekly update on impact investing and social entrepreneurship.

  • We tune into EdSurge (Education), Startup Health (Health), Financial Health Network (Economic Empowerment), and ReFed (Food/Ag) to stay abreast of sector-specific updates.

To broaden your network and connect with like-minded professionals within the impact investing space, we suggest joining the following LinkedIn groups:

For insight into a “day in the life” and more specific steps to take for securing an impact investing role, you can check out “How to Get A Job in the Impact Investing Sector,” crafted by our very own Principal Elizabeth Coston McCluskey. We’d also like to especially thank Elizabeth for vetting and compiling many of the above resources.

Finally, while looking for roles in the impact investing and social impact sector is not easy, we strongly encourage passionate, talented jobseekers to pursue this work. And with more and more companies adding ESG or CSR-related initiatives, don’t forget to look inside your current company for opportunities and/or don’t be afraid to raise your hand to start programs at your firm. Addressing society’s biggest challenges on a daily basis is both rewarding and necessary. Good luck!


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TimeDoc: Why We Invested

By Elizabeth Coston McCluskey and Tasha Seitz

The number of chronically ill Medicare patients is expected to double from 40 million to 80 million by 2030. Insurers are pushing providers to manage their chronically ill populations via lower cost staff and digital health tools. Condition monitoring, care coordination and disease education for patients with multiple chronic conditions is estimated to represent a $15 billion market.

At the same time, many patients want to age in place with convenient, personalized healthcare. However, adopting new care management programs requires change. Healthcare providers need people, processes and tools to transform from episodic and reactive in-person care to continuous and proactive virtual-based care.

Solution

TimeDoc provides a virtual care management platform to Federally Qualified Health Centers (FQHCs) and provider groups with 10+ physicians. Their initial focus is on Medicare patients with chronic conditions that qualify for reimbursement for remote care, and they are piloting a behavioral health integration component for screening.

TimeDoc’s differentiation is that they offer a hybrid solution for virtual care management, meaning they have a SaaS solution that enables the provider’s staff to document the time they spend on working with and for patients and get reimbursed for that time, plus they can supplement the provider’s capabilities with TimeDoc’s own care managers. This makes it easier for providers that are cash-strapped and resource-constrained to launch virtual care programs and gradually transition their staff to take over the management of patients as they have capacity, while getting reimbursed for the work that they do with patients.

Why We Invested

We believe TimeDoc offers a very pragmatic solution with a combined software and services model, making it easy for providers to launch a virtual care program. The company has demonstrated an ability to generate strong revenue traction despite a small sales team and limited investment capital to date. We have also been very impressed by the company’s high customer win rate, patient enrollment and retention metrics.

COVID-19 has changed the landscape for the delivery of healthcare in the near term, if not the foreseeable future. We believe that TimeDoc is well-positioned to help providers increase their virtual and remote patient management practices. Additionally, the company itself is structured well for these uniquely challenging times. The company utilizes an inside sales model, and care managers are already accustomed to working remotely.

Impact

By providing consistent virtual care management for patients and building relationships over time between managers and patients, we believe that TimeDoc will improve outcomes for patients while enabling financially-strapped clinics to receive reimbursement for the time they spend managing patient care outside of office visits. TimeDoc has collected some early impact data from customers on the impact of patients enrolled in its virtual care management programs. One community health center found a 70% improvement in the number of diabetic patients coming in for testing, and a 16% improvement in the number of patients successfully managing their diabetes. Another customer more than doubled the growth in the number of patients coming in for primary care visits and tripled the number of patients completing depression screenings.


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An Antidote to the News: Our Portfolio Steps up to COVID-19

By Elise O’Malley

Our CEO and Managing Partner of Ventures, Jessica Droste Yagan, has frequently said over the years: “working with our entrepreneurs is an antidote to reading the news — it gives me hope that so many great teams are working on solutions to our challenges.” This sentiment feels more relevant than ever, as many of our portfolio companies are adjusting to meet the needs of a world living with COVID-19. Below are some examples of Impact Engine portfolio companies that are using this opportunity to innovate and adapt their impact.

BookNook, a software platform focused on literacy and foundational reading skills for students in grades K-5, has launched a direct-to-parent offering in response to COVID-19. Using at-home tablets or computers, parents can download the BookNook app in order for their children to participate in BookNook’s various comprehension activities. The team is also offering the BookNook Remote license to any school or non-profit that has been closed due to COVID-19, free of charge.

ConsejoSano is a messaging platform that provides healthcare information and support to non-native English speakers. Their service, which was recognized by the California Health Care Foundation, is particularly necessary at this time. Both underserved and culturally diverse communities require urgent assistance in navigating the US healthcare system, and health systems need help providing critical facts and information about COVID-19. ConsejoSano currently offers translations, via text messaging, of CDC and WHO updates in 22 languages. The company also launched OutREACH, which provides free education campaigns to organizations in an effort to combat misinformation surrounding COVID-19.

Fixer, a B Corp focused on training and certifying underserved applicants in the skilled trades, is considered an essential business during this time. In addition to continuing to offer their core service of in-home repairs and projects, the team has developed video consultations; they are currently providing virtual assistance to customers in need of home repairs that they may be able to complete themselves. This allows customers to maintain social distancing while also supporting the continued employment for Fixers, who are full-time W2 employees with benefits.

The effect of COVID-19 on fruit and vegetable production in the US has been devastating. Since the majority of restaurants are closed indefinitely, farmers have been left with a crippling dip in demand, and are forced to throw out the surplus produce. At the same time, the economic effects of COVID-19 have left more Americans food-insecure. To address both crises in tandem, Full Harvest, a portfolio company that partners farmers and food businesses to sell excess produce, has responded by issuing a call-to-action for food banks to connect with its Supply Team.

FutureFuel helps people manage and reduce their student debt. In response to extremely high unemployment in the US, they waived the fees for FutureFuel Cares, which provides an assessment of debtors’ current repayment plan and presents options that can reduce the current payment hurdles. The product can also automatically enroll people into qualifying debt relief programs.

Insight+Regroup is uniquely positioned to address a growing need during the COVID-19 pandemic: remote mental health services for underserved communities. The company works with a range of organizations — employers, insurers, hospitals, and more — to increase access to its network of licensed behavioral health professionals. The team has also created a dedicated page on its website with a comprehensive list of resources, including a teletherapy offering for individuals, Inpathy.

Since its inception in 2017, PadSplit has created almost 800 affordable housing units by enabling homeowners to transition their private homes into multi-unit properties. Most PadSplit members, many of whom work in the restaurant and retail industries, are out of work as a result of COVID-19. To support them, PadSplit is in the process of raising $200,000 in emergency housing assistance funding and has worked with every property owner to waive late fee payments. The company is now offering Teladoc services to all members; if a member is experiencing symptoms, s/he can reach out to a doctor any time of the day, free of charge. Additional resources — from securing childcare to food — are listed on PadSplit’s website.

Sokowatch, a Nairobi-based company that completed our 2014 accelerator program, is a mobile e-commerce platform for informal retailers across Central and East Africa. Its systems offer extensive knowledge of the regions’ distribution networks, enabling the company’s alliance with Safe Hands Kenya. This alliance of Kenyan tech companies mobilizes the distribution of face masks, hand sanitizer, and disinfectants to Kenyans as protection against COVID-19. The deployment of sanitization goods is imperative, as social distancing in Kenya is particularly difficult due to very close living quarters and the need for families to work outside the home.

While the future remains uncertain, we are confident that the social entrepreneurs leading these companies have worked tirelessly and successfully to create positive impact in the face of COVID-19. As always, we are incredibly proud to work with them and we remain committed to supporting them. If you’d like to stay updated on a more frequent basis, you can follow us on Twitter where we share daily posts about portfolio-related news and accomplishments.


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Footprint: Why We Invested

By Catherine Lien and Priya Parrish

The Packaging sector is the largest user of plastics, producing ~150M tons of plastic packaging waste annually (Citi). In the U.S. alone, 80M tons of packaging waste is produced per year, 40% of which ends up in a landfill (EPA.gov). It is estimated that half of all packaging waste is produced by the food and beverage industry. Single-use plastics are especially problematic because most products cannot be recycled or composted. Additionally, from 2019 through 2050, CO2 emissions from plastic production and incineration could equate to 56 billion tons, or almost 50 times the annual emissions of all of the coal power plants in the U.S. (NPR.org)

Solution

Footprint International Holdco, Inc (“Footprint”) is one of the market leaders in biodegradable, fiber-based food packaging. Its packaging solutions eliminate single-use plastics in the food and beverage sector with products such as protein trays, shelf-stable cups, produce tills, straws, beverage rings and lids, and frozen food packaging. Footprint’s products are oil & water leak proof, freezer & microwave & oven safe, water resistant, and shelf-stable as well as 100% compostable, recyclable and repulpable, biodegradable, and ocean safe.To-date, Footprint has been issued 6 patents and has submitted 18 U.S. and international patents.

Why We Invested

Footprint’s IP-backed solutions demonstrate superior product performance for the most challenging food applications. We believe Footprint is poised to grow as their customer base includes the largest CPG and Food companies who are all large end users of single-use plastic food packaging. Footprint’s leadership team brings a culture of innovation — the Company’s founders Troy Swope and Yoke Chung were previously engineering managers at Intel and its Board of Directors includes leadership with backgrounds from Sproutz, Salesforce, and Intel.

Impact

We believe, based on company-provided information, that Footprint has the ability to make a tremendous positive impact on climate change and the environment by replacing single-use plastics. Since its founding in 2013 through December 31, 2018, Footprint has (i) replaced 50M pounds of plastic, (ii) saved over 38M kilograms of CO2 equivalent emissions, and (iii) saved over 1.4 billion megajoules of energy. Upstream in its supply chain, Footprint obtains its feedstock from sustainable North American fiber sources certified by the Sustainable Forestry Initiative and Forest Steward Council. At the end of life, Footprint’s products are 100% biodegradable, recyclable and repulpable in a modern landfill or water.


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In Defense of Private Equity: Why Our Society Needs Middle Market Investments

By Priya Parrish

The private equity industry is increasingly under scrutiny from policymakers and the public about its negative impact on society. The failed turnaround of Toy ‘R Us, for example, raised questions about whether private equity funds profited on the backs of employees who lost their jobs. Failures and bad apples will exist in any high risk/reward industry, yet the oversimplified narrative about private equity funds using massive amounts of leverage, irrationally cutting jobs, and leading ill-conceived mergers being the only way to turn a profit misses the bigger picture. There are also countless examples of funds helping companies scale business through massive job creation, disruptive innovations, and lower prices. These are positives that are being amplified as intentional impact investors are entering the field.

While venture capital investments are more easily understood as capital to build a new business, private equity funds invest in established companies that need capital to develop new products, expand teams, pursue mergers and acquisitions, and restructure balance sheets. These support a range of outcomes such as revenue growth, improvement of margins or profits, or the turnaround of a distressed business. Companies that nearly failed due to economic recessions, for example, have also successfully been able to save jobs due to private equity investment.

With fewer companies going public, there are approximately 200,000 private middle market companies that, without capital, cannot continue to be the engine that employs approximately 35% of private sector jobs in the U.S. These companies are spread across rural and urban geographies and include every sector from manufacturing to technology and healthcare. Many create goods or sell services that benefit more than just their employees. For example, take Impact Engine’s recent investments: the combined company of Insight Telepsychiatry and Regroup Telehealth provides critical mental health services to the 51% of counties in the U.S. that otherwise lack access due to provider shortages, and Footprint International manufacturers biodegradable packaging that has diverted 60 million pounds of plastic.

None of this means that misalignment of incentives is not a serious issue in the industry that must be addressed. Short time horizons for determining compensation, high management fees on large funds that can create significant wealth without significant returns for investors, and lack of transparency about fund expenses are some of the many reasons investors and the public should continue to demand more from an industry with tremendous power and influence over society. However, I urge policy makers not to throw the baby out with the bathwater. The ability of a large profit incentive to motivate people to fund and partner with businesses that can create high positive impact, and may otherwise not succeed, is a unique differentiator in our economy that must be made better, not taken apart.


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Plum: Why We Invested

By Elizabeth Coston McCluskey and Tasha Seitz


The nature of work is fundamentally changing as technology starts to displace jobs and traditional, linear career paths become a thing of the past. A 2017 McKinsey study estimated that 6 out of 10 occupations had at least 30% of activities that could be automated, and that 400–800 million workers could be displaced between now and 2030. The transition is happening rapidly, which means new tools are needed to effectively hire and manage talent. While education and work experience have historically been the primary indicators of potential success within a job, it is difficult to rely upon them to identify “best fit” jobs outside of traditional career paths, and they are prone to implicit bias.

Diversity matters to performance: another McKinsey study suggests that companies with strong gender diversity are 15% more likely to outperform their peers, and those with strong racial and ethnic diversity are 35% more likely to outperform. However, most companies struggle to increase the diversity of their workforce, and artificial intelligence-based tools that use existing hiring practices and patterns may exacerbate the problem by incorporating humans’ implicit biases into algorithms.

Solution

Plum provides an affordable, scalable technology-based platform to assess the potential of candidates and employees and match them to job opportunities where there is a strong fit, thus improving their likelihood to be successful in the role and increase their potential for future advancement. Unlike alternative solutions that may embed implicit bias into algorithms, Plum’s evidence-based assessment evaluates an individual’s talents based on the Big Five personality traits. Talents are not previously demonstrated skills, but innate strengths, which enable Plum to match individuals to the environments and job roles where those strengths will be highlighted and lead to greater success and realization of that individual’s potential.

In addition, Plum’s platform also enables hiring managers and teams to assess job roles on the platform, defining the types of strengths and talents that the roles require. This is an important element of Plum’s ability to create good matches, by collecting and reflecting the expectations and priorities of the hiring team and enabling the teams to reassess their needs dynamically as roles and business environments evolve. By providing a low-cost platform that can scale to every existing employee and job candidate, Plum has the potential to improve performance and retention as well as drive increasing diversity and open up career advancement opportunities to individuals that might not otherwise be considered.

Why We Invested

The opportunity for talent management is a large one, with the market approaching $8 billion and growing at 18% per year. Plum has proven its value both through validating its assessment tool and through deployment at several dozen employer customers that can point to improvement in retention and diversity. The company has been selected by SAP.io as one of two partners in talent assessment that they will sell through their North American sales channel, and by Deloitte, which will be incorporating Plum’s platform into its emerging leaders program to identify and develop rising talent at client organizations.

In evaluating companies that seek to increase diversity, equity and inclusion in the workplace, we often struggle with the self-selection bias: those companies that care most about DEI are the most likely purchasers, therefore the incremental impact is not as great as for companies that don’t recognize or prioritize the issue. Because Plum leads with with employee performance and retention as a primary business value proposition, we’re excited about their potential to drive increasing diversity at employers that might not otherwise purchase a DEI-specific platform.

Impact

We see two primary drivers of impact:

  • Economic empowerment: if individuals are matched with job roles that are best suited to their innate strengths and talents, this should lead to better performance, increased retention and improved career advancement, which should lead to greater earnings over time. As an initial proof point, one customer case study showed annual employee turnover decreased from 30% to 6%, which benefits both employer and employees. In this example, the Plum platform proved to be such a strong predictor that the company decided to eliminate resumes from the hiring process altogether.

  • Diversity: if Plum is used at the top of the funnel to identify best-fit candidates, it should reduce the negative impact of implicit bias in the hiring process and lead to an improvement in the diversity of candidate pool. The same is true in identifying and developing emerging, high potential leaders within a company. In another customer case study, the use of Plum in a company in the traditionally male-dominated construction industry led to the percentage of women increasing to 25%, as compared to an industry average of 9%.